FAQs

Orders

• When will my order arrive?
• What is the refund policy?
• How do I track my order?
• How do I change to a different product, different size bag or add products to my order?
• How do I update credit card details?
• How do I change the next payment date or change the frequency of my order?

Chicken, Lamb & Fish Formula

• Is the CLF suitable for puppies?
• Do I need to transition my dog over to your product?
• What is 'all life stage'?
• My dog is fussy, which food would you recommend?
• When would you class a pup an adult?
• At what age do I start feeding my dog the adult amount?

Salmon, Turkey, Pork Formula

• Is the Salmon, Turkey, Pork suitable for puppies?
• Do I need to transition my dog over to your product?
• What is 'all life stage'?
• My dog is fussy, which food would you recommend?
• When would you class a pup an adult?
• At what age do I start feeding my dog the adult amount?

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Large Breed Puppy Formula

• When is the best time to transition over from LBP to CLF or STP?
• When would you class a pup an adult?
• Do I need to transition my dog over to your product?
• My dog is fussy, which food would you recommend?

Joint Treats

• Are the joint health treats only for dogs with joint issues?
• How many treats do I give per day?

Heal Itchy Dog

• What is "normal" itching and scratching?
• Do antibiotics stop itching?
• Do Vet Steroids stop itching?
• Will my dog like the food?
• Does Stay Loyal work long term in stopping itching?
• Will this work for my dog?

See all 7 articles