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  1. Stay Loyal
  2. FAQs

FAQs

Orders

  • How to Reach Us: Phone Number, Hours, and Voicemail Instructions
  • When will my order arrive?
  • What is the refund policy?
  • How do I track my order?
  • How do I change to a different product, different size bag or add products to my order?
  • How do I update credit card details?
See all 7 articles

Chicken, Lamb & Fish Formula

  • Is the CLF suitable for puppies?
  • Do I need to transition my dog over to your product?
  • What is 'all life stage'?
  • My dog is fussy, which food would you recommend?
  • When would you class a pup an adult?
  • At what age do I start feeding my dog the adult amount?

Salmon, Turkey, Pork Formula

  • Is the Salmon, Turkey, Pork suitable for puppies?
  • Do I need to transition my dog over to your product?
  • What is 'all life stage'?
  • My dog is fussy, which food would you recommend?
  • When would you class a pup an adult?
  • At what age do I start feeding my dog the adult amount?
See all 7 articles

Large Breed Puppy Formula

  • When is the best time to transition over from LBP to CLF or STP?
  • When would you class a pup an adult?
  • Do I need to transition my dog over to your product?
  • My dog is fussy, which food would you recommend?

Joint Treats

  • Are the joint health treats only for dogs with joint issues?
  • How many treats do I give per day?

Heal Itchy Dog

  • What is "normal" itching and scratching?
  • Do antibiotics stop itching?
  • Do Vet Steroids stop itching?
  • Will my dog like the food?
  • Does Stay Loyal work long term in stopping itching?
  • Will this work for my dog?
See all 7 articles
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